Frequently Asked Questions (FAQ) – Express Rapid Test

Frequently Asked Questions (FAQ)

We Offer SAME DAY Delivery For Anyone Within 30 km Of Our Office

I only need a single Covid-19 Rapid Test. Do you sell individual tests?

Yes! We have started offering single tests for purchase; please see our Antigen Tests page.

 

There’s no option for same-day delivery, what do I do?

Select pickup and send us an email at info@expressrapidtest.ca with your order number and name.

   

I urgently need a Covid-19 Rapid Test, and I only live 40km away from your office. Could I have same-day shipping?

Yes, we allow exceptions! You can select pickup and call us to learn about our rates.

 

I just received my Covid-19 Rapid Test, but I have no clue what I’m doing. Can you help?

We have provided step-by-step tutorial videos for tests based on brand; you can check those out on our website. Or see the provided links.

Abbott- Panbio Rapid Test Abbott-Panbio Rapid Test Instructions - YouTube

Artron Rapid Test Artron Rapid Test Instructionsa - YouTube

BTNX Rapid Test https://www.youtube.com/watch?v=LzLuQO9b6gA

SD Biosensor STANDARD Q Test https://www.youtube.com/watch?v=8UWQffSk1lQ

 

Why does my Abbott Rapid Test look different from the Artron Rapid Test?

Each brand has its method of detecting the virus, and some may come with more supplies than others. Check out our tutorial videos available under the product descriptions for more information.

 

I don’t think the test is working, it’s been 5 minutes and I haven’t seen any change what do I do?

Please do not handle or move the test device until the waiting period has passed. Wait times vary from 15 to 20 minutes, depending on the different Rapid Test brands. Check out the products page to view a step-by-step tutorial.

 

I’m on the product page for Abbott tests, and I can’t find the tutorial for administering the test?

Please continue scrolling past the description.

 

Do you sell individual parts of the Covid-19 Rapid Tests?

No, the manufacturer supplies enough for each package only.

 

I’m missing part of my order, what do I do?

Please contact us by filling out our Contact Us form or give us a call at 647 493-1863.