Terms of service
Express Rapid Test Is A Division Of Trade Wings International.
By purchasing COVID-19 tests from us, you acknowledge the following:
If the test instructions are not followed exactly, the results of your test will not be reliable. Even if the test instructions are followed exactly, in a small number of cases COVID-19 tests can display false-positive or false-negative results. For example, a person with a negative test result could actually have a condition despite the results of the test, or a person with a positive test result could be free from a condition despite the results of the test. COVID-19 tests may not be effective for all mutations of the virus.
We do not provide any counselling or advice. If you require medical counselling or advice, you should seek the advice of your physician or other healthcare professional.
TESTING FOR COVID-19 IS NOT A SUBSTITUTE FOR FOLLOWING PUBLIC HEALTH GUIDANCE. YOU SHOULD ALWAYS FOLLOW PUBLIC HEALTH ORDERS REGARDLESS OF THE OUTCOME OF YOUR TEST.
Terms and Conditions of Sale
The following terms and conditions (these “Terms”) apply to your purchase of products and services (each, a “Product”) from Express Rapid Test Corp (“Company”) through this website (this “Website”). Please read these Terms carefully. They contain very important information about your rights and obligations, as well as limitations and exclusions that may apply to you.
These Terms must be read with this Website’s general terms and conditions (“General Terms”), and the manufacturer’s instructions and terms of use of any Product purchased by you. By using this Website, you are also subject to the General Terms.
By clicking “I have read and agree to the terms and conditions”, or by placing an order, you acknowledge that you have read, accepted and agreed to be bound by these Terms.
These Terms are subject to modification by Company without prior written notice at any time, in Company’s sole discretion. The version of these Terms applicable to your purchase will be the version in effect on the day you submit the applicable order to Company.
Section 1. Price and Payment Terms
The total price and all other related charges for Products will be set out in your purchase receipt. Prices offered or advertised do not include shipping and handling or applicable sales taxes, which will be added to the price you pay. Company will also provide confirmation of your order to the email address you provided during the checkout process.
All payment and credit terms are within Company’s sole discretion and will be as specified during your purchase process. Unless otherwise specified, payment must be made in full and received by Company prior to Company’s acceptance of an order for Products.
Advertisements on this Website are invitations to you to make offers to purchase products and services and are not offers to sell. A properly-completed order on this Website by you constitutes only your offer to purchase the Products in your order, even if Company has processed payment for such offer. Your order will be accepted only if and when Company sends a shipping notice email to the email address you provided during your registration or order process. If Company does not accept your order in whole or in part, Company will refund any amounts paid by you to Company for the order or part of the order not accepted.
Any price offers or advertisements given by Company will be valid for the period stated on the offer or advertisement, except that Company reserves the right to reject any sale for any reason, including without limitation for a misprint in the price offer or advertisement.
Unless you provide Company with a valid tax exemption certificate applicable to the Product shipping destination prior to acceptance of your order by Company, you are responsible for all goods and services and harmonized sales taxes, and all other taxes associated with the order, except taxes on Company’s net income. Separate charges for taxes will be shown on the order invoice.
Section 2. Shipping and Title
Company will arrange delivery of the Products to your address using the process set out in your order, or otherwise any other carrier selected by Company. Orders for multiple Products may be shipped separately.
Title and risk of loss to tangible Products passes to you upon delivery to the carrier. Any licenses to the Products or in relation to the Products are subject to the terms and conditions of such licenses, and you must agree to such terms and conditions to use your Products.
Unless expressly set out in your order, Company does not provide insurance on Products during delivery.
The costs of shipping and handling will be shown on your purchase receipt.
Company will inform you of estimated shipment dates but is not liable for any delivery delays or failure to ship by the estimated due date, including without limitation as a result of events beyond Company’s or its shippers’ reasonable control, including without limitation shortage of materials, transportation failure, or acts of God.
Section 3. Returns and Exchanges
Test Kits and PPE Products
We do not issue refunds and we do not accept exchanges unless the item you purchased from us is defective. Please note that due to the sensitive nature of the items in our catalogue, all products are considered personal health products and are FINAL SALE unless defective. We do not accept cancellations, regardless of whether the order has been shipped yet.
If you receive a defective item, please contact us at info@expressrapidtest.ca with details of the product and the defect. You will be required to send a photo of the defective item. For this scenario, please state "DEFECTIVE PRODUCT" in the subject line.
Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product and ship it via the same shipping method you chose at checkout at no additional cost to you
If you received the wrong item(s) and the error is on our end, you will be required to send a photo of the item(s) you received to info@expressrapidtest.ca . Please state "WRONG ITEM(S)" in the subject line. Once reviewed, you will be provided with a return shipping label and will be required to return the items back to us. Once the product has been received back to our warehouse, we will then facilitate an exchange.
If the wrong items were purchased by mistake and the error is on the customer's end, you understand that we are not responsible for this error. We do not facilitate exchanges or refunds for this type of scenario.
You understand that if your parcel is delayed in any way or placed in a holding facility, refunds are not facilitated for these issues caused by the shipping provider. All sales are final. Until the status of the parcel has been determined by the shipping partner, we cannot move forward with the claim.
You agree that you understand that we do not apply discount codes once the order has been placed. All discount codes must be placed at the checkout by the customer in order to redeem their value. If you were unable to apply this to your most recent order, you will need to apply it to your next order with us.
Please kindly note that if you notice a discrepancy with the items you received, you must submit your claim to us via email to info@expressrapidtest.ca within 3 days of receiving your items. We are not responsible for issues outside of this timeframe.
Please kindly note that we will not be able to accommodate any order edits, cancellations or address changes once an order has been placed. Once an order has been submitted, it is immediately sent to our fulfillment queue and we are unable to locate it amongst the thousands of other orders within the queue. We’re working extremely hard to get all orders out as fast as possible which is why our fulfillment process moves so quickly. All sales are final, regardless of whether the parcel has been shipped or not.
Our main goal is to get all of our clients their items as fast as possible. We truly appreciate your understanding!
Travel Tests
WE REQUIRE AT LEAST 24-HOUR ADVANCED NOTICE OF CANCELLATION.
When you schedule an appointment at our clinic, we reserve that time especially for you. If you need to change or reschedule a confirmed booking, please provide us with a 24-Hour notice by email. If booking was made on the same day, appointment cannot be canceled. Missed appointments are non-refundable.
If you have any questions concerning cancellation policy, please contact us at info@expressrapidtest.ca
Disclaimer: If you booked your appointment on the same day of the visits we cannot provide refunds. In order to provide the kind of speed and prep for our same day services, it means starting the work the moment you book your appointment. If you have any questions concerning cancellation policy, please contact us at 1-647-493-1863
Section 4. Product Changes
Products may change or be discontinued at any time. Company will deliver Products that have similar characteristics of the Products you ordered, but minor changes between what is delivered and what is described online are possible. Company may ship Products with minor specifications changes, provided that there is materially the same functionality, performance and characteristics of the ordered Products.
Products may differ slightly from how depicted in any illustrations, photography or descriptions on this Website. Company has made every effort to display as accurately as possible the colours of Products as they appear on this Website. However, as the actual colours you see will depend on photographic processes and your screen, Company cannot guarantee that your screen’s display of any colour will be accurate.
Section 5. Exclusion of Warranty and Disclaimers
EXCEPT AS EXPRESSLY SET OUT IN THESE TERMS, COMPANY DISCLAIMS ALL WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, IN RESPECT OF PRODUCTS, INCLUDING, WITHOUT LIMITATION, STATUTORY OR IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN PARTICULAR, BUT WITHOUT LIMITING THE GENERALITY OF THE PRECEDING SENTENCE, THE COMPANY DISCLAIMS AND SHALL NOT BE RESPONSIBLE FOR PERFORMING ANY DUTY IMPLIED BY THE SALE OF GOODS ACT, RSA 2000 c. S-2, AND COMPANY SHALL NOT BE LIABLE FOR THE PERFORMANCE OR NON-PERFORMANCE OF ANY DUTY IMPLIED THEREBY. NO ORAL OR WRITTEN INFORMATION, PHOTOGRAPHS, ADVERTISEMENTS OR ADVICE GIVEN BY COMPANY, ITS AGENTS OR EMPLOYEES WILL CREATE A REPRESENTATION, WARRANTY OR CONDITION OR IN ANY WAY DETRACT FROM THE SCOPE OF THIS DISCLAIMER.
SOME JURISDICTIONS DO NOT PERMIT SOME OF THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES OR CONDITIONS OR LIMITATIONS. THEREFORE THE FOREGOING DISCLAIMERS MAY NOT APPLY TO YOU.
Subject to Sections 2 and 4 of these Terms, Company warrants that you will be sent the Products you order. If the order you receive does not contain the Products you ordered, or if the quantity of Products does not match the quantity ordered, you must contact Company not later than 24 hours of receiving the order. Provided that you notify Company within 24 hours after receiving your order of any discrepancies with it, Company agrees to investigate the order, and if Company determines, in its sole discretion, that you did not receive the Products you ordered, Company may elect to: (a) issue a refund for the products you have not received; (b) ship you replacement Products; or (c) take such other remedial action as Company determines.
YOU ARE SOLELY RESPONSIBLE FOR THE USE OR MISUSE OF THE PRODUCTS YOU ORDER. YOU REPRESENT AND WARRANT THAT YOU WILL ONLY USE THE PRODUCTS IN ACCORDANCE WITH THE MANUFACTURER’S INSTRUCTIONS. YOU WAIVE AND RELEASE COMPANY FROM ANY CLAIM, SUIT, EXPENSE, OR LIABILITY THAT ARISES FROM OR IS ANY WAY RELATED TO YOUR USE, MISUSE, OR FAILURE TO USE THE PRODUCTS.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, COMPANY’S TOTAL AGGREGATE LIABILITY ARISING FROM OR RELATING TO THIS AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO COMPANY FOR THE PRODUCT GIVING RISE TO YOUR CLAIM, AND IRRESPECTIVE OF WHETHER SUCH CLAIM ARISES IN CONTRACT, TORT, OR OTHERWISE AT LAW.
Section 6. Entire Agreement
These Terms set forth the entire agreement of the parties with respect to its subject matter. These Terms may not be altered, supplemented, or amended by the use of any other documents. Any attempt to alter, supplement or amend this document or to enter an order for Products that are subject to additional or altered terms and conditions will be null and void. These Terms may be changed by Company at any time, in its sole discretion without prior notice, with respect to any future sales or transactions with you.