Refund policy

 

Test Kits and PPE Products

We do not issue refunds and we do not accept exchanges unless the item you purchased from us is defective. Please note that due to the sensitive nature of the items in our catalogue, all products are considered personal health products and are FINAL SALE unless defective. We do not accept cancellations, regardless of whether the order has been shipped yet.

If you receive a defective item, please contact us at info@expressrapidtest.ca with details of the product and the defect. You will be required to send a photo of the defective item. For this scenario, please state "DEFECTIVE PRODUCT" in the subject line. 

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are entitled to a replacement, we will replace the product and ship it via the same shipping method you chose at checkout at no additional cost to you

If you received the wrong item(s) and the error is on our end, you will be required to send a photo of the item(s) you received to info@expressrapidtest.ca . Please state "WRONG ITEM(S)" in the subject line. Once reviewed, you will be provided with a return shipping label and will be required to return the items back to us. Once the product has been received back to our warehouse, we will then facilitate an exchange.

If the wrong items were purchased by mistake and the error is on the customer's end, you understand that we are not responsible for this error. We do not facilitate exchanges or refunds for this type of scenario. 

You understand that if your parcel is delayed in any way or placed in a holding facility, refunds are not facilitated for these issues caused by the shipping provider. All sales are final. Until the status of the parcel has been determined by the shipping partner, we cannot move forward with the claim.

You agree that you understand that we do not apply discount codes once the order has been placed. All discount codes must be placed at the checkout by the customer in order to redeem their value. If you were unable to apply this to your most recent order, you will need to apply it to your next order with us. 

Please kindly note that if you notice a discrepancy with the items you received, you must submit your claim to us via email to info@expressrapidtest.ca  within 3 days of receiving your items. We are not responsible for issues outside of this timeframe.

Please kindly note that we will not be able to accommodate any order edits, cancellations or address changes once an order has been placed. Once an order has been submitted, it is immediately sent to our fulfillment queue and we are unable to locate it amongst the thousands of other orders within the queue. We’re working extremely hard to get all orders out as fast as possible which is why our fulfillment process moves so quickly. All sales are final, regardless of whether the parcel has been shipped or not. 

Our main goal is to get all of our clients their items as fast as possible. We truly appreciate your understanding!

 

Travel Tests

WE REQUIRE AT LEAST 24-HOUR ADVANCED NOTICE OF CANCELLATION.

When you schedule an appointment at our clinic, we reserve that time especially for you. If you need to change or reschedule a confirmed booking, please provide us with a 24-Hour notice by email. If booking was made on the same day, appointment cannot be canceled. Missed appointments are non-refundable.

If you have any questions concerning cancellation policy, please contact us at info@expressrapidtest.ca

Disclaimer: If you booked your appointment on the same day of the visits we cannot provide refunds. In order to provide the kind of speed and prep for our same day services, it means starting the work the moment you book your appointment. If you have any questions concerning cancellation policy, please contact us at 1-647-493-1863